I'm a product description. I'm a great place to add more details about your product such as sizing, material, care instructions and cleaning instructions.
Baseball Cap
I'm a great place to add more information about your product, such as sizing, material, care, and cleaning instructions. This is also a great space to highlight what makes this product special and how your customers can benefit from this item.
Return & Exchange Policy
We want you to feel confident and satisfied with your purchase. If for any reason you are not completely happy with your order, we’re here to help.
30-Day Return Window
Customers have 30 days from the date of delivery to request a return or exchange.
Eligibility for Returns
To qualify for a return or exchange, the following conditions must be met:
The product must be unopened, unused, and in its original packaging.
Only items purchased directly from our website are eligible.
Proof of purchase (order number or receipt) is required.
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
Opened or used products
Products damaged after delivery
Items marked as final sale or promotional gifts
Exchanges
If you received a damaged or incorrect item, we will gladly replace it.Please contact us within 30 days of delivery with your order number and a photo of the issue.
Return Process
Email our support team at [your email] with your order number and reason for return.
We will provide return instructions and a return authorization.
Once the returned item is received and inspected, we will issue a refund to your original payment method.
Refunds
Refunds will be processed within 5–7 business days after the return is approved.Shipping fees are non-refundable.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
Need Help?
If you have any questions about your order, please contact us at [your email] — we’re always here to help.
Shipping Policy
Thank you for shopping with us! We aim to make your experience smooth and reliable. Below is everything you need to know about how we ship your order.
Processing Time
All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed the following business day.
Shipping Times
Shipping times vary based on your location and shipping option selected at checkout:
Standard Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Priority Shipping: 1–2 business days
Please note that shipping carriers may experience delays beyond our control.
Shipping Rates
Shipping fees are calculated at checkout based on weight, destination, and shipping method.
We occasionally offer free shipping promotions — please check our homepage for current offers.
Order Tracking
Once your order ships, you will receive an email with a tracking number so you can follow your package every step of the way.
Incorrect Address
Customers are responsible for providing an accurate shipping address.If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend the order.
Lost or Damaged Packages
If your order arrives damaged or does not arrive within the expected timeframe:
Contact us at [your email]
Include your order number and tracking information
Our team will assist with a replacement or claim request
International Shipping
If you ship internationally:
Delivery times vary by country
Customs fees or import taxes may apply
These charges are the responsibility of the customer
Questions?
If you need help with your order, please email us at Contact@omaomaglobal.com. We’re here to assist you.
